How's Mom Blog

Resources for Better Senior Care Experiences

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Cures Act enforcement is here

Are you ready? This month, Department of Health and Human Services Secretary Xavier Becerra said, "…closing the [Cures Act] enforcement gap is a 'top HHS...
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Time is money…and so much more

How One Company Dramatically Streamlined Communications-Resulting in a 99% Reduction of Staff Hours and More Quality Time Focused on Patient Care When EmpRes Healthcare Management,...
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Reducing non-care workload in long-term care facilities

…and improving operating costs with technology One of the biggest challenges facing long-term care community staff is the volume of non-care related tasks.  Answering emails,...
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Build census and manage costs to build the bottom line

Technology can improve both the top and bottom line Long-term care facility resident census is still well below pre=pandemic levels.  Compounding that challenge is the...
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Improving long-term care facility staff retention with technology

Long-term Care staffing crisis won't end soon Empres found a technology solution - How's Mom Approximately 4% of direct care workers were displaced during the...
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Improving your customer experience improves the bottom line

Improving your customer experience improves the bottom line Customer experience (CX) provides the foundation of the impression families and residents have of long-term care facilities. ...
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Saving staff time through technology

Saving staff time through technology The staffing crisis is not news to long term care community leaders, yet the situation continues to worsen, according to...
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Say “Hello” to the new How’s Mom App

Say "Hello!" to the new and improved How's Mom Family App! We are excited to announce the arrival of the latest edition of the How's...
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Using technology to solve the long-term care workforce crisis

Using technology to solve the long-term care workforce crisis The labor market for Long-Term Care communities has gone from bad to worse.  Newly announced COVID-19...
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Building Census – Customer Experience and Beyond

Building Census - Customer Experience (CX) and beyond Long Term Care community census is still down.  Communities need creative strategies The impacts of the coronavirus...
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CURES Act Information Blocking Compliance

CURES Act Information Blocking Compliance The 21st Century Cures Act ("Cures Act") is a bipartisan-backed law passed in December 2016 and implemented through rulemaking as of April 5,...
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Improving family relations and complying with the 21st Century Cures Act

Improving family relations and complying with the 21st Century Cures Act Under normal circumstances, good communication is essential, but post-pandemic and under the new 21st...
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Cures Act – What it means for you

Cures Act - What it means for you Background The 21st Century Cures Act ("Cures Act") is a bipartisan-backed law passed in December 2016 and...
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Solving workforce retention and burnout Issues in Long-Term Care

Empowering families with self-serve resources to reduce low-value staff interactions More News Increasing Census in Senior Care: 4 Customer Experience Strategies Identifying COVID-19 Solutions for...
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Regain Census Post-COVID with Service Recovery Strategies

As the senior care industry begins to emerge from pandemic response mode, an initial focus is how to gain census and add new customers.  Regaining...