How's Mom Blog

Resources for Better Senior Care Experiences

family-browsing-hows-mom-app

What is Customer Experience and how can it help your long-term care organization?

Customer Experience defined Gartner defines customer experience (CX) as "The customer's perceptions and related feelings caused by the one-off and cumulative effect of interactions with...
family-browsing-hows-mom-app

Are your Cures Act compliance strategy and technology HIPAA compliant?

Are your Cures Act compliance strategy and technology HIPAA compliant? As the 21st Century Cures Act's information blocking enforcement deadline approaches, long term care providers...
Untitled (540 × 360 px)

It’s Time to Think Outside the Box: A 4-Step Action Plan for Building Census

These times are certainly unprecedented. The never-before-seen challenges that the senior care community continues to experience are indeed unusual and as such, require thinking that...
Employee retention

Take These 3 Tech Steps to Reduce Stress and Retain Staff

Staff retention continues to be a challenge to all professionals in the senior living and care space.  And while there is no one magic bullet...
It all adds up

Reaping the Benefits of Technology in Senior Care: It All Adds Up

The staffing crisis in the long-term care community is not new…but it is ongoing.  Vaccine mandates, higher pay found in other jobs, and better working...
CX detailed guide

The Key to Improving Your Bottom Line? Customer Experience.

Delivering an outstanding customer experience to residents and their families in the senior care space is critical to maintaining and growing census, especially in the...
family-browsing-hows-mom-app

Good Customer Experience Makes Residents and Families Happy

How does your facility's Customer Experience (CX) stack up? A positive customer experience for residents and families increases ratings and improves reviews.  These critical factors...
TLC case study blog

The Impact of a Single Change

How TLC Management Improved Operations, Enhanced Care Delivery, and Increased Satisfaction by Doing ONE THING It is said that every journey begins with a single...
2012-HIPAA-CURES-Act-Social

Cures Act enforcement is here

Are you ready? This month, Department of Health and Human Services Secretary Xavier Becerra said, "…closing the [Cures Act] enforcement gap is a 'top HHS...
Nurse-mask-on-phone

Time is money…and so much more

How One Company Dramatically Streamlined Communications-Resulting in a 99% Reduction of Staff Hours and More Quality Time Focused on Patient Care When EmpRes Healthcare Management,...
hm15

Reducing non-care workload in long-term care facilities

…and improving operating costs with technology One of the biggest challenges facing long-term care community staff is the volume of non-care related tasks.  Answering emails,...
hm15

Build census and manage costs to build the bottom line

Technology can improve both the top and bottom line Long-term care facility resident census is still well below pre=pandemic levels.  Compounding that challenge is the...
hm15

Improving long-term care facility staff retention with technology

Long-term Care staffing crisis won't end soon Empres found a technology solution - How's Mom Approximately 4% of direct care workers were displaced during the...
Happy patient is holding caregiver for a hand while spending time together

Improving your customer experience improves the bottom line

Improving your customer experience improves the bottom line Customer experience (CX) provides the foundation of the impression families and residents have of long-term care facilities. ...
oncafr

Saving staff time through technology

Saving staff time through technology The staffing crisis is not news to long term care community leaders, yet the situation continues to worsen, according to...