Get Help for an Issue
Request Facility Support
Facility Support
Complete this form with requested details so we can investigate your issue and get it resolved.
How's Mom Support
Are you a family member looking for help?
Go to our How's Mom Support Center.
Download How's Mom
Follow these links to get our How's Mom™ app for your smartphone or tablet. Ask your loved one's senior care center for a registration code
Get Answers to Common Questions Frequently Asked Questions
SafeKeeping is the company providing the How's Mom app to families, and the web-based How's Mom Connections Hub to facilities. How's Mom software is provided to families by their loved ones' senior care facility.
Facilities login to the Connections Hub to manage their communications and configure the platform.
Family contacts download the How's Mom app to stay connected to your center. The app is downloaded from the Apple App Store or the Google Play store to any smartphone or tablet. Families use the app to receive alerts, interact with the facility, and monitor their loved one's health details.
How's Mom integrates to PointClickCare and MatrixCare to synchronize family contacts and simplify the management of your family connections.
We are in process of integrating with other health records systems serving senior care, home health and the long term care industry. Contact us to learn more!
How's Mom is always free to families. Senior care centers license the How's Mom Connections Hub to enable families to communicate with their staff. See our pricing page to learn more.
Your facility can get started directly with us by setting up a demo or free trial
To start first with your EHR provider, you can initiate the process on the PointClickCare Marketplace (follow these activation instructions) or by contacting your MatrixCare account representative.
Yes! You can download the How's Mom app from the Apple App Store and the Google Play store. See our Support Page for details.
Can't Find Your Topic? Submit Your Question
See How to Use How's Mom Getting Stated Videos
Mass Notifications: Multi-Channel Messaging
Family Feedback: Collect Reviews and Ratings
Chart View: Share Vitals, Meds & More
Schedule Appointments: Setup Family Meetings
Solving workforce retention and burnout Issues in Long-Term Care
Cures Act – What it means for you
Improving family relations and complying with the 21st Century Cures Act
CURES Act Information Blocking Compliance
