Connection Hub

Manage & Enable Your Family Interactions

Share Meds, Vitals & More with Family

Facility staff use the How's Mom Connection Hub to manage their family interactions and synchronize family contacts through our EHR integrations.

  • Each facility decides which health records to make available.
  • Share active medications, recent vitals including temperature, blood sugar, weight, and more, conditions and nutrition orders



Schedule Family Visits & Meetings

Setup family visits and meetings easily while managing the controls and limits needed to keep residents and staff safe.

  • Families can self-schedule visits and provider meetings in the How’s Mom app.
  • Facilities can control how many visitors at a time, and length of visits.
  • Centrally manage your family visit and meetings calendar.
  • Integrate with your EHR calendar to coordinate schedules and increase awareness.



Monitor Family Usage & Adoption

Invite family contacts to use the How's Mom app and stay connected with your facility.

  • Keep track of new family contacts and invitations
  • Evaluate user adoption trends and communicate to family to increase their use

Send Mass Notifications

Reach families without taking up valuable staff time or maintaining family lists.  Synchronize your family contact list through our EHR integrations and ADT feeds

  • Send messages through text, emails web or the How's Mom app
  • Keep current on mandatory COVID-19 updates to families
  • Alert families of policy changes, emergencies, outbreaks, evacuations or other important facility events quickly and easily

Collect Family Ratings & Feedback

An effective service recovery strategy means your facility sees problems before they become too big, and quickly enough to respond and resolve issues.

  • Collect family reviews of your facility
  • Capture negative reviews privately and away from search engines
  • Benchmark your ★Family Five Star★ ratings against your competition.
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Facility Directory

Provide your families with detailed contact information so they can reach the right person for the right reason.

  • Share private phone or email addresses for families only
  • Publish links to key resources for families
  • Information is only accessible to families invited to the How's Mom app.