How's Mom Blog
Resources for Better Senior Care Experiences
Breaking the vicious staff retention / lower census cycle
Breaking the vicious staff retention / lower census cycle The long term care staffing crisis rages on, according to a recent survey conducted by Leading...
NPS = get your QAPI feedback fast, easy and frequently
NPS = get your QAPI feedback fast, easy and frequently Net Promoter Score (NPS) surveys - simple 2-question surveys - are an ideal way of...
How’s Mom and SingleDigits announce senior living business development partnership
How's Mom and SingleDigits announce senior living business development partnership (Evansville, IN, November 10, 2022) - How's Mom, the leading Senior Living resident portal, and...
How’s Mom clients named McKnight’s Tech Award Finalists
How's Mom clients named McKnight's Tech Award Finalists We are excited to announce that three How's Mom customers have been named Finalists for the 2022...
What is Customer Experience and how can it help your long-term care organization?
Customer Experience defined Gartner defines customer experience (CX) as "The customer's perceptions and related feelings caused by the one-off and cumulative effect of interactions with...
Are your Cures Act compliance strategy and technology HIPAA compliant?
Are your Cures Act compliance strategy and technology HIPAA compliant? As the 21st Century Cures Act's information blocking enforcement deadline approaches, long term care providers...
It’s Time to Think Outside the Box: A 4-Step Action Plan for Building Census
These times are certainly unprecedented. The never-before-seen challenges that the senior care community continues to experience are indeed unusual and as such, require thinking that...
Take These 3 Tech Steps to Reduce Stress and Retain Staff
Staff retention continues to be a challenge to all professionals in the senior living and care space. And while there is no one magic bullet...
Reaping the Benefits of Technology in Senior Care: It All Adds Up
The staffing crisis in the long-term care community is not new…but it is ongoing. Vaccine mandates, higher pay found in other jobs, and better working...
The Key to Improving Your Bottom Line? Customer Experience.
Delivering an outstanding customer experience to residents and their families in the senior care space is critical to maintaining and growing census, especially in the...
Good Customer Experience Makes Residents and Families Happy
How does your facility's Customer Experience (CX) stack up? A positive customer experience for residents and families increases ratings and improves reviews. These critical factors...
The Impact of a Single Change
How TLC Management Improved Operations, Enhanced Care Delivery, and Increased Satisfaction by Doing ONE THING It is said that every journey begins with a single...
Cures Act enforcement is here
Are you ready? This month, Department of Health and Human Services Secretary Xavier Becerra said, "…closing the [Cures Act] enforcement gap is a 'top HHS...
