Get Help for an Issue

Request Facility Support


Facility Support

Complete this form with requested details so we can investigate your issue and get it resolved.


How's Mom Support

Are you a family member looking for help?

Go to our How's Mom Support Center.


Download How's Mom

Follow these links to get our How's Mom™ app for your smartphone or tablet. Ask your loved one's senior care center for a registration code

Get Answers to Common Questions Frequently Asked Questions

Who is How's Mom?

SafeKeeping is the company providing the How's Mom app to families, and the web-based How's Mom Connections Hub to facilities.  How's Mom software is provided to families by their loved ones' senior care facility.

Facilities login to the Connections Hub to manage their communications and configure the platform.

Family contacts download the How's Mom app to stay connected to your center.  The app is downloaded from the Apple App Store or the Google Play store to any smartphone or tablet.  Families use the app to receive alerts, interact with the facility, and monitor their loved one's health details.

What EHR's do you work with?

How's Mom integrates to PointClickCare and MatrixCare to synchronize family contacts and simplify the management of your family connections.

We are in process of integrating with other health records systems serving senior care, home health and the long term care industry.  Contact us to learn more!

How much does it cost?

How's Mom is always free to families.  Senior care centers license the How's Mom Connections Hub to enable families to communicate with their staff.  See our pricing page to learn more.

Where do I sign up for How's Mom by SafeKeeping?

Your facility can get started directly with us by setting up a demo or free trial

To start first with your EHR provider, you can initiate the process on the PointClickCare Marketplace (follow these activation instructions) or by contacting your MatrixCare account representative.

Do you have a downloadable app?

Yes!  You can download the How's Mom app from the Apple App Store and the Google Play store.  See our Support Page for details.

Can't Find Your Topic? Submit Your Question

See How to Use How's Mom Getting Stated Videos

Say “Hello” to the new How’s Mom App

Say "Hello!" to the new and improved How's Mom Family App! We are excited to...

Saving staff time through technology

Saving staff time through technology The staffing crisis is not news to long term care...

Improving your customer experience improves the bottom line

Happy patient is holding caregiver for a hand while spending time together
Improving your customer experience improves the bottom line Customer experience (CX) provides the foundation of...

Improving long-term care facility staff retention with technology

Long-term Care staffing crisis won't end soon Empres found a technology solution - How's Mom...

Build census and manage costs to build the bottom line

Technology can improve both the top and bottom line Long-term care facility resident census is...

Reducing non-care workload in long-term care facilities

…and improving operating costs with technology One of the biggest challenges facing long-term care community...

Time is money…and so much more

How One Company Dramatically Streamlined Communications-Resulting in a 99% Reduction of Staff Hours and More...

Cures Act enforcement is here

Are you ready? This month, Department of Health and Human Services Secretary Xavier Becerra said,...

The Impact of a Single Change

TLC case study blog
How TLC Management Improved Operations, Enhanced Care Delivery, and Increased Satisfaction by Doing ONE THING...

Good Customer Experience Makes Residents and Families Happy

How does your facility's Customer Experience (CX) stack up? A positive customer experience for residents...