Get Help for an Issue

Request Facility Support


Facility Support

Complete this form with requested details so we can investigate your issue and get it resolved.


How's Mom Support

Are you a family member looking for help?

Go to our How's Mom Support Center.


Download How's Mom

Follow these links to get our How's Mom™ app for your smartphone or tablet. Ask your loved one's senior care center for a registration code

Get Answers to Common Questions Frequently Asked Questions

Who is How's Mom?

SafeKeeping is the company providing the How's Mom app to families, and the web-based How's Mom Connections Hub to facilities.  How's Mom software is provided to families by their loved ones' senior care facility.

Facilities login to the Connections Hub to manage their communications and configure the platform.

Family contacts download the How's Mom app to stay connected to your center.  The app is downloaded from the Apple App Store or the Google Play store to any smartphone or tablet.  Families use the app to receive alerts, interact with the facility, and monitor their loved one's health details.

What EHR's do you work with?

How's Mom integrates to PointClickCare and MatrixCare to synchronize family contacts and simplify the management of your family connections.

We are in process of integrating with other health records systems serving senior care, home health and the long term care industry.  Contact us to learn more!

How much does it cost?

How's Mom is always free to families.  Senior care centers license the How's Mom Connections Hub to enable families to communicate with their staff.  See our pricing page to learn more.

Where do I sign up for How's Mom by SafeKeeping?

Your facility can get started directly with us by setting up a demo or free trial

To start first with your EHR provider, you can initiate the process on the PointClickCare Marketplace (follow these activation instructions) or by contacting your MatrixCare account representative.

Do you have a downloadable app?

Yes!  You can download the How's Mom app from the Apple App Store and the Google Play store.  See our Support Page for details.

Can't Find Your Topic? Submit Your Question

See How to Use How's Mom Getting Stated Videos

The Key to Improving Your Bottom Line? Customer Experience.

CX detailed guide
Delivering an outstanding customer experience to residents and their families in the senior care space...

Reaping the Benefits of Technology in Senior Care: It All Adds Up

It all adds up
The staffing crisis in the long-term care community is not new…but it is ongoing.  Vaccine...

Take These 3 Tech Steps to Reduce Stress and Retain Staff

Employee retention
Staff retention continues to be a challenge to all professionals in the senior living and...

It’s Time to Think Outside the Box: A 4-Step Action Plan for Building Census

Untitled (540 × 360 px)
These times are certainly unprecedented. The never-before-seen challenges that the senior care community continues to...

Are your Cures Act compliance strategy and technology HIPAA compliant?

Are your Cures Act compliance strategy and technology HIPAA compliant? As the 21st Century Cures...

What is Customer Experience and how can it help your long-term care organization?

Customer Experience defined Gartner defines customer experience (CX) as "The customer's perceptions and related feelings...

How’s Mom clients named McKnight’s Tech Award Finalists

How's Mom clients named McKnight's Tech Award Finalists We are excited to announce that three...

How’s Mom and SingleDigits announce senior living business development partnership

How's Mom and SingleDigits announce senior living business development partnership (Evansville, IN, November 10, 2022)...

NPS = get your QAPI feedback fast, easy and frequently

NPS = get your QAPI feedback fast, easy and frequently Net Promoter Score (NPS) surveys...