How's Mom Blog
Resources for Better Senior Care Experiences
Build census and manage costs to build the bottom line
Technology can improve both the top and bottom line Long-term care facility resident census is still well below pre=pandemic levels. Compounding that challenge is the...
Improving long-term care facility staff retention with technology
Long-term Care staffing crisis won't end soon Empres found a technology solution - How's Mom Approximately 4% of direct care workers were displaced during the...
Improving your customer experience improves the bottom line
Improving your customer experience improves the bottom line Customer experience (CX) provides the foundation of the impression families and residents have of long-term care facilities. ...
Saving staff time through technology
Saving staff time through technology The staffing crisis is not news to long term care community leaders, yet the situation continues to worsen, according to...
Say “Hello” to the new How’s Mom App
Say "Hello!" to the new and improved How's Mom Family App! We are excited to announce the arrival of the latest edition of the How's...
Using technology to solve the long-term care workforce crisis
Using technology to solve the long-term care workforce crisis The labor market for Long-Term Care communities has gone from bad to worse. Newly announced COVID-19...
Building Census – Customer Experience and Beyond
Building Census - Customer Experience (CX) and beyond Long Term Care community census is still down. Communities need creative strategies The impacts of the coronavirus...
CURES Act Information Blocking Compliance
CURES Act Information Blocking Compliance The 21st Century Cures Act ("Cures Act") is a bipartisan-backed law passed in December 2016 and implemented through rulemaking as of April 5,...
Improving family relations and complying with the 21st Century Cures Act
Improving family relations and complying with the 21st Century Cures Act Under normal circumstances, good communication is essential, but post-pandemic and under the new 21st...
Cures Act – What it means for you
Cures Act - What it means for you Background The 21st Century Cures Act ("Cures Act") is a bipartisan-backed law passed in December 2016 and...
Solving workforce retention and burnout Issues in Long-Term Care
Empowering families with self-serve resources to reduce low-value staff interactions More News Increasing Census in Senior Care: 4 Customer Experience Strategies Identifying COVID-19 Solutions for...
Regain Census Post-COVID with Service Recovery Strategies
As the senior care industry begins to emerge from pandemic response mode, an initial focus is how to gain census and add new customers. Regaining...
Customer Experience Strategies to Recover Lost Census
Recovering lost census is a priority for senior care operators in 2021. A strong focus on the customer experience of residents and families is critical...
