How’s Mom Blog
Breaking the vicious staff retention / lower census cycle
Breaking the vicious staff retention / lower census cycle The long term care staffing crisis rages on, according to a recent survey conducted by Leading Age. 70% of assisted living providers and a disturbing 92% of nursing home providers reported significant or severe workforce shortages – unchanged since June 2022. The staffing crisis in long…
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NPS = get your QAPI feedback fast, easy and frequently
NPS = get your QAPI feedback fast, easy and frequently Net Promoter Score (NPS) surveys – simple 2-question surveys – are an ideal way of adding nuanced data to your community’s Quality Assurance and Performance Improvement (QAPI) programs. The simplicity and quick-response nature of NPS surveys make it easy for family members and residents to…
Keep Reading... How’s Mom and SingleDigits announce senior living business development partnership
How’s Mom and SingleDigits announce senior living business development partnership (Evansville, IN, November 10, 2022) – How’s Mom, the leading Senior Living resident portal, and Single Digits, the leader in seamless and secure property-wide Wi-Fi access, today announced their business development partnership. How’s Mom puts residents’ data to work for them, their families and their…
Keep Reading... How’s Mom clients named McKnight’s Tech Award Finalists
How’s Mom clients named McKnight’s Tech Award Finalists We are excited to announce that three How’s Mom customers have been named Finalists for the 2022 McKnight’s Long-Term Care News Tech Awards. These awards, judged by an esteemed group of 25 long-term care stakeholders from hundreds of nominations, recognize long-term care providers for their overall value…
Keep Reading... What is Customer Experience and how can it help your long-term care organization?
Customer Experience defined Gartner defines customer experience (CX) as “The customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, systems, channels or products.” Sound difficult? It doesn’t need to be – and the effort is worth it. The field of customer experience management is on the…
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It’s Time to Think Outside the Box: A 4-Step Action Plan for Building Census
These times are certainly unprecedented. The never-before-seen challenges that the senior care community continues to experience are indeed unusual and as such, require thinking that is anything but usual. Moving beyond these challenges requires moving beyond comfort zones. What worked in the past may not work now. And while census is recovering, it’s not recovering…
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Take These 3 Tech Steps to Reduce Stress and Retain Staff
Staff retention continues to be a challenge to all professionals in the senior living and care space. And while there is no one magic bullet that will solve these challenges, there are specific technology-based actions you can start taking right now that will empower your staff to increase their efficiency in performing their jobs while…
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Reaping the Benefits of Technology in Senior Care: It All Adds Up
The staffing crisis in the long-term care community is not new…but it is ongoing. Vaccine mandates, higher pay found in other jobs, and better working conditions elsewhere have further exacerbated the already existing staffing challenges. Enter technology. A wise person once said, “The technology you use impresses no one. The experience you create with it…
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The Key to Improving Your Bottom Line? Customer Experience.
Delivering an outstanding customer experience to residents and their families in the senior care space is critical to maintaining and growing census, especially in the face of the continuing challenges we are seeing today. By focusing on these top 3 ways to create an exceptional customer experience, you can improve the bottom line for your…
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The Impact of a Single Change
How TLC Management Improved Operations, Enhanced Care Delivery, and Increased Satisfaction by Doing ONE THING It is said that every journey begins with a single step. Like so many other organizations, TLC Management—a family-owned, skilled nursing chain—was experiencing challenges along their journey of providing the very best care to their residents and their families. Their…
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