How TLC Management Improved Operations, Enhanced Care Delivery, and Increased Satisfaction by Doing ONE THING It is said that every journey begins with a single step. Like so many other organizations, TLC Management—a family-owned, skilled nursing chain—was experiencing challenges along their journey of providing the very best care to their residents and their families.  Their…

Keep Reading...

How One Company Dramatically Streamlined Communications-Resulting in a 99% Reduction of Staff Hours and More Quality Time Focused on Patient Care When EmpRes Healthcare Management, LLC-a family of companies dedicated to seniors’ individualized care-found itself faced with the never-before-experienced challenges of managing COVID communications, they also found themselves struggling. With more than 80 locations and…

Keep Reading...

…and improving operating costs with technology One of the biggest challenges facing long-term care community staff is the volume of non-care related tasks.  Answering emails, taking family phone calls, completing regulatory paperwork and completing other documentation take valuable time away from patient-centered activities.  Technology and “digital transformation” can help reduce the burden of these non-care…

Keep Reading...

Technology can improve both the top and bottom line Long-term care facility resident census is still well below pre=pandemic levels.  Compounding that challenge is the staffing shortage that is straining already over-burdened caregivers.  In this environment, potential residents and their families can be selective in their search for long-term care.  It’s a buyer’s market, which…

Keep Reading...

Long-term Care staffing crisis won’t end soon Empres found a technology solution – How’s Mom Approximately 4% of direct care workers were displaced during the second quarter of 2020. A year later, few had returned to direct care, according to a new study by PHI and the Health Workforce Research Center on Long-Term Care at the University…

Keep Reading...

Improving your customer experience improves the bottom line Customer experience (CX) provides the foundation of the impression families and residents have of long-term care facilities.  Delivering an outstanding customer experience is critical to maintaining and growing census, even in the face of pandemic challenges.  That sounds expensive, though, doesn’t it?  In reality, exceptional CX can…

Keep Reading...

Saving staff time through technology The staffing crisis is not news to long term care community leaders, yet the situation continues to worsen, according to McKnight’s Senior Living, nursing and residential care facilities lost 38,000 jobs in September. Vaccine mandates, better pay and better working conditions elsewhere have accelerated the staffing challenge in long term…

Keep Reading...