Empowering families with self-serve resources to reduce low-value staff interactionsStress and burnout among long-term care staffAlthough many long-term care workers are highly committed to their work and derive satisfaction from it, research has extensively documented the many difficulties of the job. Repetitive administrative tasks and time-consuming, but non-care-related family requests take time away from rewarding…

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Family Connection Family Feedback An effective service recovery strategy means your facility sees problems before they become too big, and quickly enough to respond and resolve issues. Collect family reviews of your facility Capture negative reviews privately and away from search engines Benchmark your ★Family Five Star★ ratings against your competition. Real time feedback for…

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