Posts by Leonardo Gonzalez
Improving family relations and complying with the 21st Century Cures Act
Improving family relations and complying with the 21st Century Cures Act Under normal circumstances, good communication is essential, but post-pandemic and under the new 21st Century Cures Act rules, it is necessary to be more diligent and transparent in communicating with residents and family members. This takes a great deal of time and organization on…
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Cures Act – What it means for you
Cures Act – What it means for you Background The 21st Century Cures Act (“Cures Act”) is a bipartisan-backed law passed in December 2016 and implemented through rulemaking in 2020. A key aspect of the Cures Act is the intention to give patients safe and secure access to health data so they can better manage…
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Solving workforce retention and burnout Issues in Long-Term Care
Empowering families with self-serve resources to reduce low-value staff interactionsStress and burnout among long-term care staffAlthough many long-term care workers are highly committed to their work and derive satisfaction from it, research has extensively documented the many difficulties of the job. Repetitive administrative tasks and time-consuming, but non-care-related family requests take time away from rewarding…
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Increasing Census in Senior Care: 4 Customer Experience Strategies
By Paige Cerulli, February 17, 2021 With occupancy rates in senior care down significantly since the coronavirus outbreak, many care providers are starting to figure out how to climb back their census. At the same time, family expectations have changed dramatically in reaction to the limitations that the pandemic has placed on their ability to…
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Regain Census Post-COVID with Service Recovery Strategies
As the senior care industry begins to emerge from pandemic response mode, an initial focus is how to gain census and add new customers. Regaining customer trust is necessary to attract new residents and persuade their families that facilities have learned important lessons from the COVID-caused isolation and family separation. We evaluated the “service recovery”…
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Customer Experience Strategies to Recover Lost Census
Recovering lost census is a priority for senior care operators in 2021. A strong focus on the customer experience of residents and families is critical to capturing new admissions.Download this Resource Guide to gain a greater understanding about:The impact of COVID on senior care census in 2020How the families of residents play a key role…
Keep Reading... Identifying COVID-19 Solutions for Senior Care Facilities
By Paige Cerulli, December 17, 2020 Panelists Angela Perry, administrator of Vernon Manor; Don Feige, chief revenue officer of SafeKeeping; Bill Homer, senior director of solutions architecture at Rave Mobile Safety; and Jeremy Ragsdale, founder and CEO of Thrive Senior Living shared valuable insights with our live audience. Watch highlights of the webinar. Watch webinar…
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Inside Indiana Business Interview
Interview with SafeKeeping. Aired December 4, 2020 Inside Indiana Business sits down with SafeKeeping to discuss their explosive growth in 2020 and how they are helping hundreds of senior care facilities across the country to best meet the challenges of the COVID-19 pandemic. Kylie Valetta asks the companies CEO how they are helping long-term care…
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Schedule Appointments: Setup Family Meetings
Family Connection Schedule Appointments Keep residents and staff safe while managing visit restrictions and saving staff time. Families can self-schedule visits in the How’s Mom app. Facilities can control how many visitors at a time, and length of visits. Centrally manage your family visit calendar Integrate with your EHR calendar to coordinate schedules and increase…
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Chart View: Share Vitals, Meds & More
Family Connection Chart View Provide residents’ health information to authorized family members (available for PointClickCare users only). Your facility decides which health records to make available to families. Medication Lists: Current list of medications Vitals : Numerous vital readings including temperature, blood sugar, weight, and more Conditions: Any change to current conditions and brief summary…
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Family Feedback: Collect Reviews and Ratings
Family Connection Family Feedback An effective service recovery strategy means your facility sees problems before they become too big, and quickly enough to respond and resolve issues. Collect family reviews of your facility Capture negative reviews privately and away from search engines Benchmark your ★Family Five Star★ ratings against your competition. Real time feedback for…
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Mass Notifications: Multi-Channel Messaging
Family Connection Mass Notifications Reach families without taking up valuable staff time or maintaining family lists. Alert families of policy changes, emergencies, outbreaks, evacuations or other important facility events quickly and easily. Keep an updated family contact list through our EHR integrations and ADT feeds. Notifications available via mobile (iPhone + Android apps), web, text,…
Keep Reading... Pitch Night Adds to Tech Company’s Growth
By Alex Brown, October 7, 2019 The chief executive officer of Evansville-based SafeKeeping says the tech startup’s win last week at the inaugural zWORKS Pitch Night in Zionsville is another step in its growth trajectory. The company, which provides a communication and collaboration platform for long-term care facilities, took the top prize in the competition,…
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5 Lessons I Learned While Creating My App/ SaaS startup
By Mitch Russo, October 16, 2019 SafeKeeping CEO Doug Wilcox shares his experiences on growing and developing a SaaS company. Doug shares his 5 Lessons he learned while creating the SafeKeeping family communications platform and the How’s Mom app. Continue reading at https://medium.com/authority-magazine/5-lessons-i-learned-when-i-created-my-app-or-saas-with-doug-wilcox-and-mitch-russo-85ef9f6ad21d More News Breaking the vicious staff retention / lower census cycle NPS…
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Communicating with You Loved Ones in Long-Term Care Facilities During Disaster Situations
By Doug Wilcox, September 26, 2019 SafeKeeping CEO Doug Wilcox outlines how senior care facilities can best manage natural disasters or large-scale health threats Continue reading at https://hitconsultant.net/2019/09/26/long-term-care-facilities-during-disaster-situations/#.Xa-l3pNKjOR More News Breaking the vicious staff retention / lower census cycle NPS = get your QAPI feedback fast, easy and frequently How’s Mom and SingleDigits announce senior…
Keep Reading... SafeKeeping Raises $330k for Long-Term Care Coordination Dashboard
By Fred Pennic, August 19, 2019 SafeKeeping, an Evansville, Indiana-based integrated care dashboard for long-term care providers that utilizes facilities’ electronic medical record (EMR) data to improve health outcomes for caregivers, family members and residents announced it has raised $330k in seed funding led by Solidea Capital.The company plans to use the seed funding to expand offerings,…
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IT partnership announced
By Elizabeth Newman, February 6, 2019 vcpi and SafeKeeping, a web-based app for tracking and communicating resident care, have entered into an agreement. vcpi clients can now have access to SafeKeeping’s application. Continue reading at IT partnership announced – McKnight’s Long Term Care News More News Breaking the vicious staff retention / lower census cycle NPS…
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