Improving family relations and complying with the 21st Century Cures Act Under normal circumstances, good communication is essential, but post-pandemic and under the new 21st Century Cures Act rules, it is necessary to be more diligent and transparent in communicating with residents and family members. This takes a great deal of time and organization on…

Keep Reading...

Cures Act – What it means for you Background The 21st Century Cures Act (“Cures Act”) is a bipartisan-backed law passed in December 2016 and implemented through rulemaking in 2020. A key aspect of the Cures Act is the intention to give patients safe and secure access to health data so they can better manage…

Keep Reading...

Empowering families with self-serve resources to reduce low-value staff interactionsStress and burnout among long-term care staffAlthough many long-term care workers are highly committed to their work and derive satisfaction from it, research has extensively documented the many difficulties of the job. Repetitive administrative tasks and time-consuming, but non-care-related family requests take time away from rewarding…

Keep Reading...

By Paige Cerulli, February 17, 2021 With occupancy rates in senior care down significantly since the coronavirus outbreak, many care providers are starting to figure out how to climb back their census. At the same time, family expectations have changed dramatically in reaction to the limitations that the pandemic has placed on their ability to…

Keep Reading...

As the senior care industry begins to emerge from pandemic response mode, an initial focus is how to gain census and add new customers.  Regaining customer trust is necessary to attract new residents and persuade their families that facilities have learned important lessons from the COVID-caused isolation and family separation. We evaluated the “service recovery”…

Keep Reading...

Recovering lost census is a priority for senior care operators in 2021.  A strong focus on the customer experience of residents and families is critical to capturing new admissions.Download this Resource Guide to gain a greater understanding about:The impact of COVID on senior care census in 2020How the families of residents play a key role…

Keep Reading...

By Paige Cerulli, December 17, 2020 Panelists Angela Perry, administrator of Vernon Manor; Don Feige, chief revenue officer of SafeKeeping; Bill Homer, senior director of solutions architecture at Rave Mobile Safety; and Jeremy Ragsdale, founder and CEO of Thrive Senior Living shared valuable insights with our live audience.  Watch highlights of the webinar. Watch webinar…

Keep Reading...

Interview with SafeKeeping. Aired December 4, 2020 Inside Indiana Business sits down with SafeKeeping to discuss their explosive growth in 2020 and how they are helping hundreds of senior care facilities across the country to best meet the challenges of the COVID-19 pandemic. Kylie Valetta asks the companies CEO how they are helping long-term care…

Keep Reading...

Family Connection Visit Planner Re-open from COVID-19 restrictions with controlled family visits.  Keep residents and staff safe while managing visit restrictions and saving staff time. Families can self-schedule visits in the How’s Mom app. Facilities can control how many visitors at a time, and length of visits. Centrally manage your family visit calendar Integrate with…

Keep Reading...

Family Connection Chart View Provide residents’ health information to authorized family members (available for PointClickCare users only).  Your facility decides which health records to make available to families.Medication Lists​: Current list of medicationsVitals : Numerous vital readings including temperature, blood sugar, weight, and moreConditions: Any change to current conditions and brief summary update of existing…

Keep Reading...

Family Connection Family Feedback An effective service recovery strategy means your facility sees problems before they become too big, and quickly enough to respond and resolve issues. Collect family reviews of your facility Capture negative reviews privately and away from search engines Benchmark your ★Family Five Star★ ratings against your competition. Real time feedback for…

Keep Reading...

Family Connection Mass Notifications Reach families without taking up valuable staff time or maintaining family lists.Send mandatory COVID-19 updates to families real-timeAlert families of policy changes, emergencies, outbreaks, evacuations or other important facility events quickly and easilyKeep an updated family contact list through our EHR integrations and ADT feedsMessages can be delivered through SMS text,…

Keep Reading...

By Alex Brown, October 7, 2019 The chief executive officer of Evansville-based SafeKeeping says the tech startup’s win last week at the inaugural zWORKS Pitch Night in Zionsville is another step in its growth trajectory. The company, which provides a communication and collaboration platform for long-term care facilities, took the top prize in the competition,…

Keep Reading...

By Mitch Russo, October 16, 2019 SafeKeeping CEO Doug Wilcox shares his experiences on growing and developing a SaaS company. Doug shares his 5 Lessons he learned while creating the SafeKeeping family communications platform and the How’s Mom app. Continue reading at https://medium.com/authority-magazine/5-lessons-i-learned-when-i-created-my-app-or-saas-with-doug-wilcox-and-mitch-russo-85ef9f6ad21d More News How’s Mom clients named McKnight’s Tech Award Finalists What is…

Keep Reading...

By Doug Wilcox, September 26, 2019 SafeKeeping CEO Doug Wilcox outlines how senior care facilities can best manage natural disasters or large-scale health threats Continue reading at https://hitconsultant.net/2019/09/26/long-term-care-facilities-during-disaster-situations/#.Xa-l3pNKjOR More News How’s Mom clients named McKnight’s Tech Award Finalists What is Customer Experience and how can it help your long-term care organization? Are your Cures Act…

Keep Reading...

By Fred Pennic, August 19, 2019 SafeKeeping, an Evansville, Indiana-based integrated care dashboard for long-term care providers that utilizes facilities’ electronic medical record (EMR) data to improve health outcomes for caregivers, family members and residents announced it has raised $330k in seed funding led by Solidea Capital.The company plans to use the seed funding to expand offerings,…

Keep Reading...

By Elizabeth Newman, February 6, 2019 vcpi and SafeKeeping, a web-based app for tracking and communicating resident care, have entered into an agreement. vcpi clients can now have access to SafeKeeping’s application. Continue reading at IT partnership announced – McKnight’s Long Term Care News More News How’s Mom clients named McKnight’s Tech Award Finalists What is…

Keep Reading...