Resource Guide
Customer Experience Strategies to Recover Lost Census
Increasing Census: The Growing Focus on Customer Experience
Recovering lost census is a priority for senior care operators in 2021. A strong focus on the customer experience of residents and families is critical to capturing new admissions.
Download this Resource Guide to gain a greater understanding about:
- The impact of COVID on senior care census in 2020
- How the families of residents play a key role in their experience
- The emerging customer experiences essential to building up census
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