Resource Guide

Customer Experience Strategies to Recover Lost Census

Increasing Census: The Growing Focus on Customer Experience

Recovering lost census is a priority for senior care operators in 2021.  A strong focus on the customer experience of residents and families is critical to capturing new admissions.

Download this Resource Guide to gain a greater understanding about:

  • The impact of COVID on senior care census in 2020
  • How the families of residents play a key role in their experience
  • The emerging customer experiences essential to building up census

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