Using technology to solve the long-term care workforce crisis The labor market for Long-Term Care communities has gone from bad to worse.  Newly announced COVID-19 vaccine requirements for staff members will further exacerbate the workforce shortage.  Many communities are facing higher wage costs as a result.  Technology can play a role in reducing the stress…

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Building Census – Customer Experience (CX) and beyond Long Term Care community census is still down.  Communities need creative strategies The impacts of the coronavirus still reverberate throughout the long term care industry, with census recovering, but slowly.  A survey done early in 2021 indicates that as many as 1600 long term care facilities could…

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CURES Act Information Blocking Compliance The 21st Century Cures Act (“Cures Act”) is a bipartisan-backed law passed in December 2016 and implemented through rulemaking as of April 5, 2021. A key aspect of the Cures Act is the intention to give patients safe and secure access to health data so they can better manage their care and make more informed healthcare…

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Improving family relations and complying with the 21st Century Cures Act Under normal circumstances, good communication is essential, but post-pandemic and under the new 21st Century Cures Act rules, it is necessary to be more diligent and transparent in communicating with residents and family members. This takes a great deal of time and organization on…

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Cures Act – What it means for you Background The 21st Century Cures Act (“Cures Act”) is a bipartisan-backed law passed in December 2016 and implemented through rulemaking in 2020. A key aspect of the Cures Act is the intention to give patients safe and secure access to health data so they can better manage…

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Empowering families with self-serve resources to reduce low-value staff interactionsStress and burnout among long-term care staffAlthough many long-term care workers are highly committed to their work and derive satisfaction from it, research has extensively documented the many difficulties of the job. Repetitive administrative tasks and time-consuming, but non-care-related family requests take time away from rewarding…

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Family Connection Schedule Appointments Keep residents and staff safe while managing visit restrictions and saving staff time. Families can self-schedule visits in the How’s Mom app. Facilities can control how many visitors at a time, and length of visits. Centrally manage your family visit calendar Integrate with your EHR calendar to coordinate schedules and increase…

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Family Connection Chart View Provide residents’ health information to authorized family members (available for PointClickCare users only).  Your facility decides which health records to make available to families. Medication Lists​: Current list of medications Vitals : Numerous vital readings including temperature, blood sugar, weight, and more Conditions: Any change to current conditions and brief summary…

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Family Connection Family Feedback An effective service recovery strategy means your facility sees problems before they become too big, and quickly enough to respond and resolve issues. Collect family reviews of your facility Capture negative reviews privately and away from search engines Benchmark your ★Family Five Star★ ratings against your competition. Real time feedback for…

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Family Connection Mass Notifications Reach families without taking up valuable staff time or maintaining family lists. Alert families of policy changes, emergencies, outbreaks, evacuations or other important facility events quickly and easily. Keep an updated family contact list through our EHR integrations and ADT feeds. Notifications available via mobile (iPhone + Android apps), web, text,…

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